Payment and Refund Policy

At Plethoryt, we prioritize transparency and user satisfaction in our commitment to providing exceptional services. Our Payment and Refund Policy, an integral part of our Terms and Conditions, ensures a clear understanding of the financial aspects governing your interactions with Plethoryt. Please review the following guidelines to facilitate a seamless and secure payment experience, along with insights into our refund procedures and cancellation guidelines, ensuring a mutually beneficial relationship between Plethoryt and our valued users. In the event of any conflict between the Payment and Refund Policy and the Content of the website, the provisions of this Payment and Refund Policy shall prevail.

1. Terms of Payment:

• Pricing: As outlined in our Terms and Conditions, you will be notified of and presented with the fee for the service, consult, or product that you wish to order or book. Pricing can be obtained in two ways: 1) through the system's interactive booking platform, the Dashboard, available on the Job Request page; 2) through a quotation emailed to you from an authorized Plethoryt representative.
  

• Additional charges: While the pricing given to clients through the system or by an authorized representative is final and fixed, there could be instances that your account or oder incurs additional charges. These additional charges may originate from your request to edit the original instructions of your order, request for revision that falls outside the scope of your request, or manual inspection of attachments that you sent or uploaded such as correction of page count and other quantifiable or measurable units, which are outlined in our Standardized Use Policy. In the rare instance that an additional charges are founded for your order, you will be notified first of such charges and you have the option to pay the additional charges or cancel your order.
  

• Pricing agreement: You agree to the pricing when you confirm (by clicking the "Confirm" button) your order on the system or given us a valid notification in writing that you agree to the price and/or to the additional charges. In the event that you agreed to the pricing, you are hereby bound to this Payment and Refund Policy.
  

• Payment Methods: Upon confirmation of your order, you have the options to make a payment of your order through the available payment options made available to you depending on the order you placed as outlined in the Payment Options page. Payment method for booking a consultation, purchasing digital products, gift codes, vouchers, and promo codes are strictly through the options available on checkout. For orders of services, solutions, support, and custom requests, payment methods can be through the options available on checkout of generated bill and channels made available to clients on the Dashboard or through email, which include but not limited to bank transfers and mobile wallet.
  

• Payment Authorization: All clients are required to authorize their payments made to Plethoryt. Authorization signifies your consent to process the specified payment for your order. Any chargeback or reversal of payment due to unauthorized payment will be incurred by your account and must be settled immediately. Accounts with cases of and orders paid with unauthorized payments will be closed.
  

• Payment Processing Fees: Certain payment methods may incur additional charges, such as currency exchange fees or online payment processing fees, imposed by the issuer. This charges are beyond Plethoryt's control and Plethoryt does not impose these charges. These are charges you incur by moving funds through your financial institutions. Local tax charges, if applicable, may vary based on the payment method and could be added to the total price for your order. Please consult your issuer for specific details, as you are solely responsible for covering all associated fees, commissions, or taxes.
  

• Payment Timeline: All consultation bookings, purchase of gift codes, vouchers, promos, and digital products must be paid during the booking or ordering process through the payment options available on checkout. All services, solutions, support, and custom request must be paid 48 hours upon placing and confirming of the order. If a client can not pay the order within the payment timeline, the client must cancel the order.
  

• Payment Verification: All payments are verified within at least 2 banking days. The verification time may extend depending on the complexity of your payment options. Some payment channels including banks may take more than 2 business days to transfer the funds so communicate with your bank on the delivery timeline. Other unforeseen events such as power outages and natural disasters may also cause the verification process to take longer than usual. All payments that failed the verification shall be communicated to the clients, and any orders and accounts with multiples failed verification are cancelled and suspended.

• Abandoned Orders: Abandoned orders are orders for services, solutions, and support that have not been paid by the client within the payment timeline window. All abandoned orders are cancelled and accounts associated with abandoned orders could be suspended or prevented from placing an order for a certain period of time.
  

• Currency: All transactions on Plethoryt are conducted in the currency specified during the ordering process or quoted to you by an authorized representative communicated through email or the system. Clients must verify the selected currency before finalizing the payment and are solely responsible for any currency exchange fees and other charges.
  
  

2. Cancellations:

Clients are entitled to cancel their requests without account consequences or to qualify for 100% refund in certain cases. Depending on the order, the following guidelines governs the cancelation process:

1. Due to the 'electronic' nature of digital products, gift codes, vouchers, and promos, no cancellation and no refund requests are allowed for these offers.

2. All paid consultation bookings can be cancelled not later than 2 business days before your scheduled meeting to qualify for 100% refund and keep your account active. This time-frame provides ample time for you to arrange your schedule and to re-allocate the slot you pre-booked to someone else as a courtesy of the consultant's time.

3. All paid consultation bookings that were requested to be cancelled after the provided cancellation time-frame and prior to the scheduled session are considered late cancellation and the late cancellation policy shall apply.

4. All requests for cancellation of paid consultation after the scheduled sessions are no longer eligible for rescheduling and refund.

5. A consultation tagged as ‘abandoned by client’ will be cancelled automatically without refund as outlined in the Conduct Compliance Policy.

6. A consultation tagged as ‘abandoned by affiliate’ will be cancelled automatically and a 100% refund will be made available to client as outlined in the Conduct Compliance Policy.

7. A unconfirmed consultation (a booked consultation where client failed to send their concerns and inquiries 2 days before their schedule) will automatically be cancelled and will be considered as 'abandoned by client', unless the client requests for a refund dispute, and such claim must be received by Plethoryt prior to the scheduled session. All dispute claims must follow the disputes policy.

8. You are allowed to cancel any order of services, solutions, support, and custom requests without commitment within the 48 hours payment timeline given to you upon placing or confirming your order. Any cancellation request that fall beyond the 48 hours will be considered late cancellation and the late cancellation policy shall apply.

9. All abandoned orders are automatically considered cancelled, and no refund will be made available to the client.

10. You are also entitled to cancel your order and qualify for 100% refund when the delivery of the project under services, solutions, and support was behind the deadline. However, if you wish to proceed with project completion, the late delivery policy shall apply.

11. All cancellation requests can be performed through Plethoryt or by contacting us at inquiry@plethoryt.com. The time stamp of the email or the system when the cancellation request was performed or conveyed shall be used as basis for monitoring.

12. In addition to this list, some orders that fall outside the scope or violates ethical standards, laws, and academic integrity shall be cancelled automatically as outlined in our Fair Use Policy. Accounts with cancelled orders this way may be suspended. Paid orders cancelled in this way are covered by dispute policy.
    
    

3. Late Cancellations:

Late cancellations refers to the time when client request to cancel an order past the allowable cancellation time-frame and the job has not reached quality assessment yet. In this case, a 100% refund is not guaranteed. Depending on the reason for cancellation and late notice of cancellation, Plethoryt may issue between 50-80% refund of the paid amount to cover the expenses made to run and operate the system, as well as to compensate the lost time of the affiliates and employee who already started working on the order. Subject to Plethoryt's approval, the amount of refund given to you will be sent through email and you may or may not be informed of any reason behind the approved refund amount.

4. Late Delivery:

Plethoryt acknowledges the severity of late delivery of projects to its clients. As stated in the cancellation guidelines, clients are allowed to cancel the order and get a 100% refund while receiving the project free-of-charge, regardless finished or not. In the event that the project was still unfinished, clients can opt to wait for the completion of the project and a daily discount of 3% will be issued starting from the deadline until completion. The cumulative discount will be deducted from the price and will be issued as the refund amount, superseding the cancellation request refund, as outlined in our Resolution Policy.

5. Disputes:

Disputes are claims or requests for cancellation and/or refund on orders that are undergoing quality evaluation, marked as completed, or have founded to violate Plethoryt's policies. Depending on the investigation of Plethoryt support team, the resolution or action plan as well as the time to provide resolution for each claim or dispute may vary. All disputes must be addressed to inquiry@plethoryt.com and clients must attach all required proofs and pieces of evidence for such claim. However, before sending a dispute, the client is advised to read our Resolution Policy and follow the steps on how to request a resolution of known issues, if the concern is already listed in the guidelines. Before sending a dispute claim for refund, kindly consider requesting for a revision, if the project is unsatisfactory to you. Plethoryt reserves the right to investigate the accuracy of the claims, rejects any refund claims if unfounded, and decides the partial refund appropriate for the severity and validity of the dispute.

6. Refunds:

Refunds are subject to the provisions outlined in the 'Cancellations', 'Late Cancellations', 'Late Delivery', and 'Disputes' sections of this Payment and Refund Policy, as well as the terms explicitly mentioned in the Resolution Policy, Conduct Compliance, and Terms and Conditions. Clients can submit refund requests through the designated channels provided by Plethoryt or by sending an email to inquiry@plethoryt.com. The processing time for refunds may vary based on the payment method and financial institutions involved. Plethoryt aims to process refunds promptly but does not control the timelines of third-party processors. You will be notified once a refund has been initiated and you can communicate with your financial institutions about the status of the funds. Plethoryt will not hold accountable for any delays caused or imposed by your financial institutions, the associated charges for any bank transfer fees, technical anomalies or glitches, or lost due to bank account hacking.

7. Duplicate Order and Invoice Errors:

If an order has been duplicated by mistake, you need to cancel it immediately on your account or contact us within the next 48 hours after placing the order to prevent incurring an abandoned order. Meanwhile, if you received more than one invoices for the same order or you received the wrong invoice please contact us at inquiry@plethoryt.com to correct the errors.

8. Fraud Prevention:

Plethoryt employs measures to prevent fraud, including verifying payment information and using secure and credible third-party payment gateways. Users are required to provide accurate and valid payment details.

9. Payment Disputes:

All disputes related to payments must be addressed to inquiry@plethoryt.com. The payment dispute must contain valid claims, supported by proofs, and contain substantial information for investigation. Clients will be notified by email using the resolution timeline outlined under our Terms and Conditions.

10. Compliance with Plethoryt Policies:

In addition to this Payment and Refund Policy, users must adhere to all Plethoryt policies including the Terms and Conditions, Fair Use Policy, Conduct Compliance Policy, and others outlined in the Commitment Center. Failure to comply with these policies may result in the termination of services and appropriate action taken.

11. Policy Updates:

Plethoryt retains the right to review and update the Limited Use Policy periodically. Users are encouraged to stay informed about any changes to ensure compliance with the latest guidelines and policies.

12. Contact Us:

If you have any questions or concerns regarding this payment and refund policy, please contact us at commitment@plethoryt.com

This Payment and Refund Policy is current and effective as of December 25, 2023